I have a 410 Webfilter currently running firmware version 4.2.0.008.If I try to run a report for more then one day (i.e week, or month) I get an error 500. If I run it for a single day or less it works fine. I have tried IE7 and IE8, same problem.I noticed a new firmware version 4.2.0.009 was available so I figured I would download and install to the latest version to see if my problem would go away but I can not get it to install. Looks like everything downloads fine, I hit apply and the 'cuda reboots. When I look at the firmware version it still has the original version installed and an error message "Download failed with code 4 Reason:"Reports till getting error 500.Have tried multiple times and have bounced the 'cuda. Still no luck. Has anyone else see this or have any ideas to resolve?
Firmware 4.2.0.009 Download failed with code 4 and error 500
2 replies to this topic
Posted 23 October 2009 - 03:50 PM
Please open a support tunnel (Advanced > troubleshooting) and call into support.(1-408-342-5300) The Code 4 error is a storage issue. Barracuda will need to clear space to fix this, then re-apply the firmware.At that same time when the unit reboots we can assist you with your reporting error as well.
Posted 26 October 2009 - 09:08 AM
edove - you were right on. Opened a support tunnel, you guys connected, cleared out some space (worked your magic) and applied the newest firmware. Reports are working great too! Thanks