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Why i cannot see categories in Content Filter?

web filter content filter categories

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3 replies to this topic

#1 Luis

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Posted 08 February 2012 - 04:03 PM

In Block/Accept -> Content Filter I can only see Other - Uncategorized

Firmware and energize updates are last version.

#2 Michele P

Michele P
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Posted 23 February 2012 - 05:37 AM

I have the same problem.

#3 Luis

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Posted 06 March 2012 - 01:25 PM

Solved by Barracuda engineer remotely. I don't know the solution. Maybe problem with internal web server or database.


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Posted 23 March 2012 - 03:29 PM

I had the same issue with categories not showing up. After calling support, I was told that the database that houses the categories was corrupt or damaged in some way. The tech rebuilt the database for us, so long story short: if anyone else has this issue, you need to call support and have them rebuild that database. The system never needed to go down and internet access was uninterrupted during the process, but it did take a few hours on a Web Filter 410.