Jump to content


Photo

Mail in Archive but not delivered to user

mail delivered not delivered

This topic has been archived. This means that you cannot reply to this topic.
2 replies to this topic

#1 PAC

PAC
  • Members
  • 3 posts

Posted 13 May 2013 - 08:59 AM

We are having a sporadic issue that so far only one user has experienced. They have received mail, and we can see it come through the Barracuda Spam & Virus Firewall 300. We can then search and find it in the Archiver 350 through the Outlook Snap-in but the mail is not in the users mail box. I say sporadic because the user get daily mail from the same address and most of the time it gets delivered just some days it is not.
IT Department
Pembroke Advanced Communications

#2 Maxwell Lazaroff

Maxwell Lazaroff
  • Moderators
  • 568 posts

Posted 13 May 2013 - 11:57 AM

We will need to examine the machine to know what is going wrong. Please call into Barracuda Technical Support and we'll get you squared away.

Thanks,
Maxwell Lazaroff
Barracuda Message Archiver
Software Engineer

#3 PAC

PAC
  • Members
  • 3 posts

Posted 13 May 2013 - 01:34 PM

Will do, not long after that, all my users are now unable to search getting

Error performing search: 500 The Barracuda Message Archiver could not locate email address

Will put in a call.
IT Department
Pembroke Advanced Communications