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Report shows Local:captive_portal_user instead of LDAP user name

LDAP 810

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#1 John Pae

John Pae
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Posted 10 December 2014 - 08:55 AM

We are currently using Webfilter 810.

 

When we generate a report for our users' web activity, rarely, we get one or two users that does not show their LDAP username. Instead, it shows Local:captive_portal_user  or IP address.

 

This has been difficult us to identify the user because it does not show the user name.

 

Any ideas?  If this has been already discussed in forum, I apologize for duplicate.