I'm having a little problem and I'm hoping for some advice. I have a 370a with about 20 users, with part of that being a small call center. We've had the system in place for 3 years, and up until the 4th quarter of 2014 audio quality has been perfect.
Within the past few months, we've noticed that audio in and out drops entirely for very brief periods, lasting from half a second to two seconds. Audio does not go in or out during those drops.
I upgraded our Sonicwall NSA 240 that was hitting EOL with an NSA 2600 back in September. Because the platforms are very similar, I was able to export the settings from the 240 to the 2600 without issue, and everything has been working fine. I don't know if the issues started at that point and nobody noticed, or if they came later, but I wanted to include that for completeness.
At least 5 times per 24 hours, the system reports the following via email. I contacted support and was informed that they have turned it off for other customers who have that happen and were not concerned. Could this be related to the audio issues?
2015-02-05 16:00:22 -0500 err System Test (Ping Default Gateway (192.168.0.1)): Failed
Firewall logs show no activity at around the times that the pings fail. CudaTel support has been very helpful, but determined that the unit itself was not at fault and was likely our provider or network. Does anyone have any suggestions?