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Global vs Per Domain policies and how they differ


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#1 Michelle Exner

Michelle Exner

    BSF / BESS Moderator

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Posted 24 June 2015 - 10:50 AM

If you add or change a policy in the Barracuda Email Security Service (BESS) and it doesn't work it is almost alway due to their being two different policy layers in BESS.

There are the GLOBAL policies and there are the PER DOMAIN policies.

If an admin uses only GLOBAL policies then those are the policies that will be used.

If however an admin (BCC admin or BESS per domain admin) saves ANY policy at the PER DOMAIN level then ONLY that PER DOMAIN policy will be used.

Once AGAIN. If a PER DOMAIN policy is saved then the GLOBAL policy is no longer used.

ALWAYS check the PER DOMAIN policies when you run into a case where a filter is NOT working.

NOTES:

This happens even on accounts with a single domain.
This happens when PER DOMAIN admins are added to BESS and start managing their domain.

So there are global OR per domain policies NOT global AND per domain policies.

If you want to REVERT back to using only the GLOBAL policy for a variable then please call into support and then can change that for you on an indiviual variable basis. If however after reverting someone saves that variable again at the per domain policy then once again the Global Policy will no longer be used.



 


Michelle Exner
Product Lead Support Engineer
Barracuda Email Security
(408) 342-5300