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Restore accidentally deleted folder (on Cloud)

copy restore folder files delete

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#1 Richard Schwarz

Richard Schwarz
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Posted 18 July 2015 - 12:43 AM



I selected a folder (I thought) to be deleted from the cloud/web version of copy.com, trying to free up some space ... the files in this folder weren't all that important, but the parent folder had a lot of folders and files that I'd like to keep. 

I had ticked the box next to the child folder I wanted to delete, but when I deleted it, it deleted the parent folder, not the selected one. Now, I know that Copy is meant to keep files for up to 30 days for the free version (great)... but I can't find where to restore them. Where to I go for that?




#2 Mitchell Defay

Mitchell Defay
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Posted 21 July 2015 - 01:14 PM

Hi Richard,


While youre logged in on your account in the top right you will see a trash can. if you click that trash can it will show you the deleted files alongside your existing files. Right click the file you would like to restore and click restore.


IF you are interested in doing this from the copy agent here are the instructions. https://techlib.barr...verDeletedFiles


Thanks for contacting us!