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LDAP says it is updating

LDAP Active Directory users webfilter

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#1 Pat Edinger

Pat Edinger
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Posted 04 August 2015 - 08:59 PM

Configured LDAP on a 310 Web Filter. All buttons are green and the page says it is receiving updates.No specific accounts are acknowledged on blocked activities on the dashboard. It provides an IP of the device but no specifics of the user. 


I've searched the forums and cannot find a hint as to what is going on here. I'm volunteering at a nonprofit so I don't have a lot of previous experience with this setup


Thanks in advance



#2 Michael Phillippi

Michael Phillippi
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Posted 04 August 2015 - 09:06 PM

Hello Pat,


The LDAP functionality still requires some way for us to identify the user.  You can force the user to login by creating an Exception to block all unauthenticated users forcing them to login or use the DCagent on your domain controller to send login events to the web filter.


Information concerning the DCagent setup can be found at https://techlib.barr...DCAgentOverview


If you have any additional questions such as the setup of the DCagent or the creation of that block rule, please contact Barracuda Support at support@barracuda.com or at 1-888-ANTI-SPAM.

Kind Regards,

Michael Phillippi
Lead Support Engineer

Connect with us: barracuda.com/connect

#3 John Irwin

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Posted 05 August 2015 - 08:06 AM

FYI, the ldap setup is to create rules and for reporting on users/groups for granular policy settings/monitoring.


the only way to know a user is authenticated is that with single sign on set and the DC agent installed properly. the green light is to tell that the server is there and available to communicate, it does not show that it is receiving anything from the DC or that the DC is not setup properly from the solution details. The account view page is the mirror of what the DCs are seeing and reporting tot the security filter and then being poled there from the Web Filter. If the events are not showing, the issue resides on the Dc setup, Agent install (run as admin) and configuration, .netframework version, DC updates and DC reboot possibly, DC service issues, DC Agent version, MS issue with events not showing up, WMI issues, DC controller policy changes/ miss-configuration. and a few more possible things.

You see why there is no simple answer on this.