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Alert users when VIP users emails are quarantined ?

email security quarantine notification

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3 replies to this topic

#1 Nathan Sammut

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Posted 27 August 2015 - 12:31 AM

Hi everyone,

 

Wondering if its possible.. Setting up an email alert to our IT team when our VIP users have an email quarantined.

 

We do after hours support and we need to ensure any emails which get quarantined from VIP users, we need to do be alerted ASAP for action.

 

Hopefully theres a way.

 

Cheers,



#2 Stephen Gee

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Posted 27 August 2015 - 01:19 PM

The only way to be able to accomplish this is to setup to have a notification copied to the IT team to monitor.  It is not possible to receive immediate notifications but you can configure notifications to be sent while the VIP team is away.  Through the notifications, you can manage the quarantine inbox without having to know the user's password.  



#3 Nathan Sammut

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Posted 27 August 2015 - 06:15 PM

Thanks for your reply, Sorry don't completely understand ?

 

How do we set this up on our end ? The VIP users are managers, CEO's etc.. not a particular team.

 

Cheers,



#4 Nathan Sammut

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Posted 30 August 2015 - 07:19 PM

Hi Stephen, 

 

Just following up on this.

 

Cheers,