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#1 Danny Garza

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Posted 02 September 2005 - 01:39 PM

How does a site make it to the categories listed on the Barracuda? I would like to know what sites are in each category and what does it take to make it on the list? Any ideas anyone???

#2 ntsang

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Posted 02 September 2005 - 02:00 PM

Hi dgarza, the Spyware Firewall content filtering is a combination of Barracuda lists created from our tools, public lists, and human feedback mapped into our 57 content categories. For a site to make it in, it will come from one of those 3 routes.We're working on improving the accuracy of our content lists as many people are getting false positives. Our scoring and categorization techniques are being worked to make things better for all. Currently we have no plans to release our lists to the public for viewing.A couple additional things in the works are:- The category lookup tool will be fixed and hopefully make it into the next firmware release. This will still only show you the first category the site resides in. In the future we will show all the categories a site is classified under.- We're working on a better tool and interface for people to submit blacklist and whitelist entries to Barracuda.

#3 Steve_Brogan

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Posted 06 September 2005 - 01:57 PM

Do you want to hear about false positives via support@barracuda.com?For instance, I had one user upset that his site was blocked due to classifcation of Porn and was supposed to be a rock band;s we site. The link he sent me generated an HTTP 404 page not found error when I tested it on a server exempt by by IP address.

#4 ntsang

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Posted 07 September 2005 - 11:07 AM

Hi Steve,You can definitely send false positives to support@barracuda.com. The current submit tool at the bottom of the Content Filtering page is another option.NOTE: Please avoid using the category lookup functionality until the next firmware which should be 1.1.5. It can create extreme load on the Spyware boxes.Thanks,

#5 Danny Garza

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Posted 07 September 2005 - 11:33 AM

My manager feels that we have no way to manage the spyware filtering because the list is managed by Barracuda and we have no way to see what sites are on the list or how the sites are classified. Any suggestions??? Also, ntsang stated that Barracuda has no plans to release the lists to the public. We are not the public if we own the device, we are the paying customer.

#6 ntsang

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Posted 08 September 2005 - 01:34 PM

Our goal in the short term will be to provide our customers with better tools to lookup the categorization of domains, and submit blacklist and whitelist entries to Barracuda. With a growing community of users and a growing list of content, the current category lookup functionality and submit tool are not efficient for sending feedback to Barracuda. We definitely are listening to your concerns and are working towards making your experience better. The new process is moving towards:- Login to a central Barracuda server to access the content filtering feedback tools. A link will be provided from the administration console.- Offer a new lookup tool that will display all the categories a domain in categorized in.- Provide a simple interface for users to send blacklist and whitelist entries to us.- All customer submitted entries will go through an approval process. Each customer will see if their entries were approved or not.- Provide simple report statistic screens. For example: daily changes, most requested, etc...We always appreciate your feedback so definitely let us know how to make things better.The official line on releasing our content lists is that it is part of Barracuda Networks intellectual property, so we won't release it for everyone to view. Also from a maintenance point of view having us manage this growing list of content is beneficial to all our customers. It won't be as quick as a customer managing it directly, but we try to make sure all the customer feedback gets rolled into our nightly content updates.