Posted 08 September 2005 - 01:34 PM
Our goal in the short term will be to provide our customers with better tools to lookup the categorization of domains, and submit blacklist and whitelist entries to Barracuda. With a growing community of users and a growing list of content, the current category lookup functionality and submit tool are not efficient for sending feedback to Barracuda. We definitely are listening to your concerns and are working towards making your experience better. The new process is moving towards:- Login to a central Barracuda server to access the content filtering feedback tools. A link will be provided from the administration console.- Offer a new lookup tool that will display all the categories a domain in categorized in.- Provide a simple interface for users to send blacklist and whitelist entries to us.- All customer submitted entries will go through an approval process. Each customer will see if their entries were approved or not.- Provide simple report statistic screens. For example: daily changes, most requested, etc...We always appreciate your feedback so definitely let us know how to make things better.The official line on releasing our content lists is that it is part of Barracuda Networks intellectual property, so we won't release it for everyone to view. Also from a maintenance point of view having us manage this growing list of content is beneficial to all our customers. It won't be as quick as a customer managing it directly, but we try to make sure all the customer feedback gets rolled into our nightly content updates.