I have been using Copy for a while but ran into the
Problem communicating with Copy Cloud
Please contact firstname.lastname@example.org, or try again later.
error on a Win 8 new install. I chalked it up to something weird on that machine, which ended up being returned for other reasons, but I just got it again on a new Win 7 install as well, even after completely turning off Windows Firewall for a test. It correctly recognizes my account & password (ie it complains if I provide incorrect data for either), but once logged in it can never sync.
I sent an email to support on 11/19 after the Win8 failure but have had no response. Now that this Win7 machine has also bombed on me, let's try the forum instead :-|
TIA & Happy Holidays