I have a question regarding my ability to remove data from the Barracuda Backup 390. Recently, we changed a few things within our network and most importantly, we replaced our file server. Before doing so, our total raw data storage on the 390 was just under 1TB. We deleted the old file server from the backup schedule and then added the new file server to the backup sources. Well, as I kind of expected, our box ran out of space overnight. This happen because the 390 still retained our original file server information while it did a full backup of the new one (which is actually the exact same information). The BB390 had no way to know it was the same information. And therein lies my real question. I’ve archived the data from the old file server. I do not want nor need Barracuda to store any information from the old file server. However, I can find no method for removing that data from my appliance or the cloud. I called support and they helped me purge some older data in order to get backups flowing again and it worked. However, my box is still on the verge of running out of space when it shouldn’t be. I don’t think adjusting a retention policy is the right way to go guys. Now that the retention policy has been shortened, we’ve possibly removed information from other data sources unnecessarily. I really believe Barracuda needs to offer a method for end user to remove selected data completely without having to modify any retention policies. It would greatly simplify things…..in my opinion.
Even though we’ve hit this little hiccup, I still love the product! It’s worked really well for us and your customer service is always very helpful.