Jump to content


Photo

Record when an email is reads / opened


  • Please log in to reply
2 replies to this topic

#1 Caz Jacobs

Caz Jacobs
  • Members
  • 4 posts

Posted 03 February 2016 - 11:08 AM

Is this possible?



#2 Maxwell Lazaroff

Maxwell Lazaroff
  • Moderators
  • 548 posts
  • LocationAnn Arbor, Michigan

Posted 03 February 2016 - 11:59 AM

Hello Caz Jacobs.

At the current time, this is not an option in the product. We only mark in the audit log when a message/attachment is forwarded, exported, or downloaded. I opened a feature request to address your situation though. Our engineering and management team will evaluate it for inclusion into a future firmware version.

If you call in to Sales or Support, you can reference our internal tracking number, BNMA-13427, to get updates on this issue.
 

Thanks,
Maxwell Lazaroff

Barracuda Message Archiver
Technical Delivery Manager


#3 Maxwell Lazaroff

Maxwell Lazaroff
  • Moderators
  • 548 posts
  • LocationAnn Arbor, Michigan

Posted 05 February 2016 - 11:31 AM

Caz Jacobs,

We can turn this on for you if you call into support. The instructions for the support technician are in the feature request referenced above, so mention that to whoever gets your case.
 

Thanks,
Maxwell Lazaroff

Barracuda Message Archiver
Technical Delivery Manager