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Can't reset password


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6 replies to this topic

#1 Seven Teen Cats

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Posted 05 February 2016 - 12:18 AM

Hello. I've got an email about copy closing and decided to migrate. But my login page says that "Your password has expired and must be updated. Reset password."

So i try to reset password and it says that "Check your email for a password reset link."

But no emails are coming (and i have checked spam folder as well). Have tried for many times already.



#2 allen gagle

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Posted 05 February 2016 - 01:02 AM

I am having the same problem.

EDIT: After changing the password on this forum login thing, it changed my COPY password and now I can access my files again.
You should try the same.



#3 Seven Teen Cats

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Posted 05 February 2016 - 01:07 AM

Yep, works for me too



#4 Fred

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Posted 05 February 2016 - 01:12 AM

I am having the same problem.

EDIT: After changing the password on this forum login thing, it changed my COPY password and now I can access my files again.
You should try the same.

 

I had to do the same.  It's confusing for sure.



#5 Theeramet Ratsameewijitpaisan

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Posted 05 February 2016 - 03:14 AM

I am having the same problem.

EDIT: After changing the password on this forum login thing, it changed my COPY password and now I can access my files again.
You should try the same.

 

Works for me, thank! Almost pull my hair off after I waited for several hours and no email. Then I came to this forum and saw this post. :)



#6 Jarrod Mouton

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Posted 05 February 2016 - 03:14 AM

Yeah, this weird technique worked for me as well, thank goodness



#7 Michael Potter

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Posted 05 February 2016 - 09:42 AM

Thanks for the tip!

Please mark it answered.