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My files have disappeared


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#1 Paul Thompson

Paul Thompson
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Posted 12 February 2016 - 03:45 PM

My organization has been using  since Fall 2014. Since the announcement of Copy.com being shut down, all of the files we've uploaded have been deleted, but not by us?

 

Can someone please assist/explain? I've also e-mailed the support team with no response.



#2 Loujein Chaer

Loujein Chaer
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Posted 12 February 2016 - 03:53 PM

Paul- 

 

I’m sorry to hear that you have been having trouble with the product and with getting a response .

Can you please send me a message with your Copy account information, and a list of files that you uploaded and are missing now ? 

 

Also can you please specify which email address did you use to submit your support requests?

 

Thanks,

 

Loujein Chaer

Product Manager



#3 Paul Thompson

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Posted 18 February 2016 - 03:03 PM

I sent you a message.