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Spam Bounce Non-Delivery Reports (NDRs) / Reducing Backscatter on ESS

ESS NDRs BACKSCATTER

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#1 Gobie Mahalingam

Gobie Mahalingam
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Posted 10 June 2016 - 01:56 PM

When a message is blocked/quarantined on the ESS, the sender (esp. potential clients) gets a NDR.  I want to be able to stop that. It is very confusing to the sender when in fact their messages are being quarantined and not completely being blocked. Obviously, it seems like you have that control capability on the Barracuda appliances (see the below link) but not in the ESS (ess.barracudanetworks.com).   This is critical as it affects our organization-(potential)client relationship.  Please fix.

 

https://campus.barra...BSFv51/3866661/



#2 Vincent Arriola

Vincent Arriola
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Posted 06 July 2016 - 12:50 PM

When a message is blocked/quarantined on the ESS, the sender (esp. potential clients) gets a NDR.  I want to be able to stop that. It is very confusing to the sender when in fact their messages are being quarantined and not completely being blocked. Obviously, it seems like you have that control capability on the Barracuda appliances (see the below link) but not in the ESS (ess.barracudanetworks.com).   This is critical as it affects our organization-(potential)client relationship.  Please fix.

 

https://campus.barra...BSFv51/3866661/

Was hoping this was it, but it will not even connect to the server over that port. I opened the port on the firewall and verified it was opened with pen-test tools. 
I have a support case opened with Barracuda. Awaiting a call.