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"Download Failed due to unknown fatal error. Download failed due to unknown fatal error"

Barracuda Backup

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#1 Ryan Jarrett

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Posted 24 October 2016 - 09:58 AM

This is the error I receive when trying to restore a file and trying to download it instead of just clicking restore to original file location.
Has anyone ran into this?

#2 Hendrik Hirsch

Hendrik Hirsch
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Posted 03 November 2016 - 03:05 PM

File Downloads from Cloud UI only works, when the data was replicated into the Barracuda Cloud. Do you see that phenomena also on Local UI (when connecting directly with the internal IP of the BBS to the appliance)? If this is also not working from Local UI, please open a support case and we will look into this issue. 

Barracuda Networks Support

Senior Technical Support Engineer