Starting about three weeks ago everyone in my office for our domain (we are all on Barracuda Office 365 Essentials Complete) started receiving our Quarantine Notifications in format that was unreadable and the links are broken when you click on them. We opened a ticket with Barracuda tech support and they said it was an Office 365 issue. Office 365 tech support says it is a Barracuda issue. All we know is that we receive HTML emails from all other vendors and monitoring systems just fine. The issue seems to be is for whatever reason, Office 365 is stripping some code out of these Quarantine Notification emails to individual users. The ones we have going to distribution groups do not experience the same issue.
What has made this troubleshooting process a nightmare is that Barracuda tech support refuses to work with Office 365 tech support. Also, Office 365 tech support wants to be able to trace the emails as they come to analyze them, but there is no way to force the Quarantine Notifications to trigger on demand. You have to wait the designated schedule you setup and hope that something was caught.
Has anyone else experienced these issues? We have bene able to suffer through it in my office, but I'm or was hoping to bring over 60 sets (multiple client accounts) over to Barracuda Essentials Complete, and we can't risk it if they were to start receiving unreadable Quarantine Notifications too and there is no resolution. It really makes the product unusable and unreliable from the viewpoint of the end user.