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#1 Markus Lang

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Posted 09 February 2017 - 09:04 AM

Temporary Connectivity Issues with European ATD Cloud

 

Summary: On February 8th 2017, 8:30 am CET, an update in one of our European datacenters lead to temporary connectivity issues and delays for pending file analysis tasks. Unfortunately also the automatic failover to other European ATD instances did not work seamlessly. As a result, some Firewall devices were no longer able to dispatch files for cloud emulation. 

 

Mitigation: February 8th, 2017, 2:50 PM CET - After thorough investigations the Barracuda Operations Team was able to pinpoint and remediate the error. 

 

We apologize for any inconvenience caused by this issue. We are constantly evaluating our quality assurance and operations processes and took appropriate measures to immunize our systems against similar incidents in the future.


Senior Product Manager

#2 Markus Lang

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Posted 13 November 2017 - 03:07 AM

Maintenance Update of our ATP backend services in FRANKFURT on Thursday, November 16 2017, 5pm to 8pm (UTC/GMT+01:00)
 
We are planning to update the Advanced Threat Protection (ATP) backend services in FRANKFURT to provide better detection coverage.
 
Systems running on firmware version 7.1.x will automatically fail over to a different backend system in Europe.
For systems running firmware versions 6.0.x, 6.2.x and 7.0.x please check in the FIREWALL HISTORY Tab if you have recent LOUT connections to 95.172.75.69 (FRANKFURT DC). In this case we recommend a manual restart of the AV-Service within the respective time span. This will trigger a failover to a different backend system in Europe.
 
 
How to restart AV-Service:
  • CLI (for scripting) "phionctrl module stop virscan" - the service will restart automatically
  • Manually via the Server Page
 
FAQ:
 
Q: Why is a service restart of the Virus-Scanner service required?
A: The Virus-Scanner service on the Barracuda NextGen Firewall handles the connection to the ATD/ATP backend service in the datacenters. The Backend changes will be picked up by the Virus-Scanner service automatically, however in some cases this may leave some files in the cloud queue orphaned and no longer accessible once the Virus-Scanner service has picked up the new services.
 
Q: What is 5:00 p.m. UTC/GMT+1 translated into my time zone?
A: Please see http://www.timebie.com/std/utc.php?q=1.0%C2%A0

Senior Product Manager

#3 Markus Lang

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Posted 23 May 2018 - 05:41 AM

Temporary Connectivity Issues with European ATP Cloud

 

Summary: On May 16th 2018, 11:45 am CET, an unexpected upstream carrier maintenance update lead to temporary connectivity issues and delays for pending file analysis tasks in one of our European datacenters. Unfortunately, also the automatic failover to other ATP instances was affected by this issue and did not work seamlessly. As a result, some Firewall devices were no longer able to dispatch files for cloud emulation.

 

Mitigation: May 16th, 2018, 13:30 PM CET - After thorough investigations the Barracuda Operations Team was able to pinpoint and remediate the error.

 

We apologize for any inconvenience caused by this issue. We are constantly evaluating our quality assurance and operations processes and took appropriate measures to immunize our systems against similar incidents in the future.


Senior Product Manager

#4 Markus Lang

Markus Lang
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Posted 24 July 2018 - 07:19 AM

First-Generation Advanced Threat Protection (ATP) cloud service end of service announcement

 

As of January 31, 2019 Barracuda Networks will discontinue the first-generation ATP cloud services as used by default with firmware versions 6.2.x, 7.0.x and 7.1.0 and 7.1.1.
 
The second-generation BATP cloud service provides faster and multi-layered detection which leverages a global threat intelligence network that ingests vast amounts of diverse threat information from millions of collection points around the world. Additional information can be found here.
 
Please configure your Barracuda CloudGen Firewall / NextGen Firewalls to use BATP second-generation service as described in these Barracuda Campus articles:
  • 6.2.x: Firmware 6.2.x will reach End-of-Support in December 2018 and does NOT support the second-generation BATP cloud service. An update to the latest 7.1.x or 7.2.x releases is required before December 31st 2018.
  • 7.0.x - Firmware 7.0.x will reach End-of-Support in December 2018 and does NOT support the second-generation BATP cloud service. An update to the latest 7.1.x or 7.2.x releases is required before December 31st 2018.
  • 7.1.0, 7.1.1 - Please make sure to switch to second-generation BATP cloud service before January 31st 2019 as described in the release notes.
  • 7.1.2 and newer - No actions necessary, already utilizes the second generation BATP cloud service.
  • 7.2.0 - Please make sure to switch to second-generation BATP cloud service before January 31st 2019 as described in the release notes.
  • 7.2.1 and newer - No actions necessary, already utilizes the second-generation BATP cloud service.

Edited by Bernhard Patsch, 03 August 2018 - 12:53 AM.
updated link to migration instructions. migration is now described in the release notes of affected versions

Senior Product Manager