Temporary Connectivity Issues with European ATD Cloud
Summary: On February 8th 2017, 8:30 am CET, an update in one of our European datacenters lead to temporary connectivity issues and delays for pending file analysis tasks. Unfortunately also the automatic failover to other European ATD instances did not work seamlessly. As a result, some Firewall devices were no longer able to dispatch files for cloud emulation.
Mitigation: February 8th, 2017, 2:50 PM CET - After thorough investigations the Barracuda Operations Team was able to pinpoint and remediate the error.
We apologize for any inconvenience caused by this issue. We are constantly evaluating our quality assurance and operations processes and took appropriate measures to immunize our systems against similar incidents in the future.