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CudaConnect security issue?

support cudaconnect cudaconnectclient security

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#1 David Parker

David Parker
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Posted 01 March 2017 - 10:47 AM

Hello,

 

I don't know if this is better suited for a different forum, so I'm posting it here.  I recently had a screen-sharing session with a Barracuda support tech, using the CudaConnect client from https://connect.barracuda.com. When the support call ended and CudaConnect was closed, I noticed that my clipboard contained a large chunk of a chat conversation this same tech had with a different customer, including the output of some OS commands from the customer's Barracuda unit, its public IP address, and other things.  I did not see this chat traffic at any point during our interaction, but it ended up on my Windows clipboard after the fact.

 

Is this a problem with CudaConnect, or a strange one-time occurrence?  Has anyone else ever noticed this?

 

Barracuda folks: I'd be happy to share more details, including the data copied to the clipboard, in private e-mails.

 

    Thanks,

    Dave