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Quarantine settings per user

quarantine

Best Answer Michelle Exner, 07 March 2017 - 10:47 AM

I'd like to expand on this a bit.

On the Barracuda Email Security Gateway (our device) the per user allow/white list will only over-ride Barracuda networks based filters. Any filters that the administrator makes at the global or per domain level will over-ride a users allow/white list.

On the Barracuda Email Security Service (our cloud filtering solution) things work a bit differently. The users sender policy settings will over-ride any settings made by the administrator. There are a few exceptions to that (SPF failures for example) but in most cases a users allow/white list setting will allow the mail through.

Sincerely,

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#1 Peter Garcia

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Posted 06 March 2017 - 02:42 PM

We don't currently use the Quarantine feature but want to enable it for our users.  If/When our users make changes to their whitelist, spam, sender policy, etc., do their changes over-write the settings made by Administrator?  For instance, if one person chooses to block all email from microsoft.com will that block microsoft email for all other users?  Common sense makes me believe the Quarantine settings are applied per user account, but I can't find this specific assurance in the docs. 

 

Also, if Admin blocks all email from Reddit.com but a user marks their Reddit email as exempt what is the result?  Does the user get the Reddit email or do they get an explanation it has been blocked by Admin?



#2 Scott Gagnon

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Posted 06 March 2017 - 03:45 PM

Hello Peter,

 

You are correct, Per User means Per User. So in your Example emails from Microsoft.com to User1 will be blocked. All others users will still be scanned and processed accordingly.

 

Global Block will happen before Per User Whitelist. So emails will be blocked. There won't be a notification/reason to the RCPT that it was blocked.

 

 

Scott


Scott Gagnon

Lead Support Engineer

Ann Arbor, Michigan


#3 Michelle Exner

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Posted 07 March 2017 - 10:47 AM   Best Answer

I'd like to expand on this a bit.

On the Barracuda Email Security Gateway (our device) the per user allow/white list will only over-ride Barracuda networks based filters. Any filters that the administrator makes at the global or per domain level will over-ride a users allow/white list.

On the Barracuda Email Security Service (our cloud filtering solution) things work a bit differently. The users sender policy settings will over-ride any settings made by the administrator. There are a few exceptions to that (SPF failures for example) but in most cases a users allow/white list setting will allow the mail through.

Sincerely,


Michelle Exner
Product Lead Support Engineer
Barracuda Email Security
(408) 342-5300


#4 Josh Robertson

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Posted 26 April 2019 - 11:05 AM

Is there a way for the administrator to see the sender policy settings that the user creates?? (On the Barracuda Email Security Service platform)