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Unexpected Results Using Outlook 2010 and Archive Add-In

outlook Add-in essentials

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#1 Darrin E. Henderson

Darrin E. Henderson
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Posted 10 March 2017 - 10:52 AM

Results using the web based access to the Essentials Email Archiving come back as expected but using the add-in returns a substantial number of false positives.  The standalone search tool of the same version also has the same issue.


Is this a known issue or do I need to document this and submit a bug?

#2 Michael Parkin

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Posted 25 April 2017 - 05:47 PM



Sorry for the lack of responses earlier.  I'm the new (early March) TME for Essentials and I've just recently gotten a chance to respond in the forum. 


There's not quite enough information here to respond though.  Can you give more details on the false positives you're seeing and when you installed this version?  I would certainly document what you've seen in any case, and we can see if it's a known issue or you've discovered something new.  There's never a problem reporting it.  Even if it is known, it's a good idea to let Support know so they can understand the scope of the problem and give you a solution or workaround if they have one.




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