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Firmware KVM Appliance Boot Menu

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#1 Paul Obrejan

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Posted 28 August 2017 - 02:18 PM

Has anyone else encountered issues with the Barracuda appliances not going past the boot menu selection screen? The 10sec countdown does not move and the appliance just sits there waiting for a user to choose a boot option.

 

We have KVMs attached to some barracuda appliances. What's happening is upon a reboot, the barracuda appliance doesnt seem to be first initializing the usb drivers for the KVM and the only resolution to get past the boot screen is to attach a PS2 keyboard and hit Enter.

 

Does anyone know if this will be resolved in the next firmware update?

 

Current Firmware: 6.4

 

Paul



#2 Hendrik Hirsch

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Posted 29 August 2017 - 03:22 AM

Support knows about this issue. Please open a case regarding it and we will either flash the BIOS, if possible, or offer a replacement.

 

BR
Hendrik  


Edited by Hendrik Hirsch, 29 August 2017 - 03:55 AM.

Barracuda Networks Support

Senior Technical Support Engineer


#3 Paul Obrejan

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Posted 29 August 2017 - 10:05 AM

Is there any insight on what causes this issue? Does the flash BIOS permanently resolve it or is it just a temporary fix?

 

 

Seems like this issue completely bricks the appliance as it just occurred in the field. An RMA has to be ordered now. It's a bit ridiculous that a proper reboot of the appliance ends up bricking it.


Edited by Paul Obrejan, 29 August 2017 - 04:57 PM.