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Wrong email archive time

timezone time

Best Answer Maxwell Lazaroff, 18 October 2017 - 08:58 AM

We use the user's time zone setting (Not the account time zone) in Barracuda Cloud Control to determine how to set the time. If you check that and it's correct, then call into support and they'll get it checked out.
 

Thanks,
Maxwell Lazaroff

Barracuda Message Archiver
Technical Delivery Manager
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3 replies to this topic

#1 Patrick Frey (xhosting)

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Posted 14 October 2017 - 02:55 AM

Hello Maxwell

 

We have a 6 hour time difference between when an email really arrived and the time showed in the Cloud email archive. (it's 6 hours earlier which would be timetravel :-))

The timezone in the settings is set to "europe". Is there a way to configure the correct timezone, or is this a bug?

 

A saw this in the newest release notes: Fix: Time zone irregularities. [BNMA-14243] (but I testet it just now and it's still wrong)

 

Best regards.

Patrick



#2 Maxwell Lazaroff

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Posted 18 October 2017 - 08:58 AM   Best Answer

We use the user's time zone setting (Not the account time zone) in Barracuda Cloud Control to determine how to set the time. If you check that and it's correct, then call into support and they'll get it checked out.
 

Thanks,
Maxwell Lazaroff

Barracuda Message Archiver
Technical Delivery Manager


#3 Joseph Nguyen-Cao

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Posted 10 September 2018 - 01:39 PM

In the search we have a date 10 years in the future. 



#4 Maxwell Lazaroff

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Posted 17 September 2018 - 09:17 AM

Hi Joseph,

The mail might have been received by us with a date in the future. You can check the source of the message or call into support.
 

Thanks,
Maxwell Lazaroff

Barracuda Message Archiver
Technical Delivery Manager