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Call Tree Issue


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#1 Josh Allen

Josh Allen
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Posted 13 December 2017 - 05:42 PM

Hello, 

 

One of our end users reported that she was unable to choose an option in the vendor's call tree when she called a vendor. I contacted our SIP provider and they suggested the following...

 

"You need send inband mid call digits, this will resolve this problem."

 

My question is how do I tell Cudatel to send inband mid call digits?

 

This is only happening when the end user calls a specific vendor, she tried calling other vendors and she was able to successfully choose options in their call trees. 

 

Thank you,

Josh Allen.