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Multi-factor Authenticaion

authentication multi-factor two factor

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#1 DJ Smith

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Posted 13 April 2018 - 04:49 PM

I'm trying to setup multi-factor authentication on our Barrauda Cloud control.  I am going into my profile and trying to enroll my phone by scanning the QR code, and it gets picked up in Google Authenticator.  I can see the 6 digit code being generated on my phone but trying to enter it on the website, I receive an incorrect onetime password.  I am unable to proceed with the rest of the setup for Multi-factor authentication.


Any assistance would be greatly appreciated.

#2 Chris Griffiths

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Posted 30 May 2018 - 07:10 AM

We actually see this all the time.  We have found that if you wait to enter the code until it refreshes, that generally works.  If that fails call support and have them set your password, not reset, but set.  You can change this later.  If both of these fail, there is a sync option on your Google auth app that should sync the time, generally not needed though.

#3 IT

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Posted 07 January 2019 - 10:27 AM

FWIW, duo authenticator app didnt work for me with Barracuda.  I ended up using microsoft authenticator.