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Installing agent

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#1 Rohullah

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Posted 06 July 2018 - 07:16 PM

I'm really new to Barracuda, so my question might sound stupid for you. I'm working in a branch of a company and the main branch sent me a Baracuda 390. I installed it and logged in but I can see just report and restore, not backup. Using cloud, I can see backup menu and I am trying to add a source and it says "To finish the backup configuration for this computer, the free Backup Agent software must be downloaded and installed on the computer itself.". I downloaded the software and installed it several times, rebooted the PC and still it shows the same message. I searched the net and read the manual but couldn't find anything. What am I missing here?

Note: I pinged the source and it is reachable. Also, disabled firewall, checked the service status and status was start.