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SSL VPN "Maintenance"


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#1 Elliot Montrone

Elliot Montrone
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Posted 09 July 2018 - 02:42 PM

I am really disappointed in the this product at this time, and it is casting a shadow over what I once thought was a company that offered some really good services and excellent support.  Even while paying for "energizer updates" i am being told all too often that because the product is in "Maintenance" mode, there will be no new development or even documentation supporting the existing product.  

 

What happens if I purchased a five year IR and MS or Apple push out OS updates that completely break the Standalone agent, requiring a complete re-development of the software?  

 

Also, this response for assistance sucks "Unfortunately our documentation does not include screen shots for every operating system. Since the device is in maintenance mode, no updates to the documentation are being made."

Great Job.

 



#2 Tim Warr

Tim Warr
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Posted 17 July 2018 - 04:13 AM

Hi Elliott,

 

Thanks for your post and all the details. Sorry to hear that you are frustrated with our product.

 

As you mentioned, the Barracuda SSL VPN Product is in ‘Maintenance Mode’. We did this so that we could invest our development effort in a much better Remote Access, VPN and SSL VPN solution, based on the CloudGen Firewall and the CudaLaunch App, that meets the demands of mobile devices and the demise of Java Applets in the browser. More details are here:https://www.barracuda.com/products/nextgenfirewall-f/cudalaunch

 

I imagine you have already seen this, but for reference, more details are here:https://community.barracudanetworks.com/forum/index.php?/topic/28676-barracuda-ssl-vpn-in-maintenance-mode/

 

We recommend that current Barracuda SSL VPN customers consider evaluating the new Remote Access Features on the CloudGen Firewall. Our Sales Team can arrange a free evaluation of the CloudGen Firewall and our Support Team can help with the setup. Once customers are happy with their new setup, our Sales Team can help migrate remaining energize update and other subscriptions to the CloudGen Firewall. 

 

If you would like me to arrange for someone to reach out to your directly to arrange this, please send me a private message on this forum with your details and I can set this up. 



#3 Mike Wheeler

Mike Wheeler
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Posted 28 February 2019 - 05:04 PM

Someone should let your sales team know.

I received this e-mail today so came here to see if the "maintenance mode"  status had changed and maybe a new firmware was released.

 

 

This is the last day for 15% & 20% discounts on 3 & 5 year terms! Eddie is on copy to get you some pricing.

 

Please let me know either way if there is plans for a multi-year to save & lock in the price, so we can plan or proceed accordingly.

 

Don’t hesitate to reach out to me with any questions or concerns. Thank you.

 

** 3 Year Option Saves 15%, which is 6 months FREE**

** 5 Year Option Saves 20%, which is 1 year FREE**

 

Coming off a 3 year, your Barracuda SSL VPN 380, serial number 105****, will be expiring 3/26/2019

 

Best Regards

 

James Evans

Renewals Specialist

Washington, Oregon, Montana, Idaho, Alaska, Guam