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BRTS Blocking Legit E-mail


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#1 Kenny Cusson

Kenny Cusson
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Posted 17 July 2018 - 02:04 PM

Hello,

 

I've tried looking online for any way or a form to have a customer of ours whitelisted from BRTS. I have to manually let through every e-mail for the last month and whitelisting on E-mail Security log window does not effect it. There really needs to be some way of whitelisting BRTS false-positives. This is happening way too much.

 

Message ID: 1531853005-866063-17025-31596-1
IP: 148.163.155.131 (mx0b-002d3901.pphosted.com)
Envelope From: prvs=6736e811b1=dennis.sadler@saalfeldcorp.com

 

Recipients Action Reason Delivery Status   (REMOVED)   Blocked Barracuda Real-Time System (BRTS) (saalfeldcorp.com) Not Delivered