Web Filter - Submission For Categorization Pendingweb filter categorization
Posted 26 September 2018 - 12:46 PM
I hope you are all doing well.
I have submitted a url for categorization on Monday, and I have been checking the status of the request every few hours but the webpage still comes up as uncategorized. This is a procedure I have done multiple times, almost on a daily basis, and it has never taken more than 24 hours.
Is there something else I could do in order to get this sorted?
Thank you in advance,
Posted 26 September 2018 - 01:32 PM
Thank you so much for your reply.
I am sending the url on to you now.
Posted 26 September 2018 - 01:53 PM
Victor, the recategorization process can sometimes take 24-48 hours for it to be pushed and updated to our category definitions. In the event you're still not seeing this fixed, I'd recommend calling into the support line and have someone check on it. Our techs should be able to quickly check the status on it.
Tier 2 Support
Web Security Gateway
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