Jump to content


Photo

Web Filter - Submission For Categorization Pending

web filter categorization

Best Answer Samuel Smith, 26 September 2018 - 01:07 PM

Hi Victor,

 

If you email the requested URL/domain to us at intent@barracuda.com, myself or another member of the analyst team can take a look at this for you.

 

Thank you,

 

Sam Smith

Security Analyst

Go to the full post


  • Please log in to reply
3 replies to this topic

#1 Victor Correa

Victor Correa
  • Members
  • 3 posts

Posted 26 September 2018 - 12:46 PM

Hi everyone,

I hope you are all doing well.

I have submitted a url for categorization on Monday, and I have been checking the status of the request every few hours but the webpage still comes up as uncategorized. This is a procedure I have done multiple times, almost on a daily basis, and it has never taken more than 24 hours.

Is there something else I could do in order to get this sorted?


Thank you in advance,
Victor



#2 Samuel Smith

Samuel Smith
  • Members
  • 59 posts

Posted 26 September 2018 - 01:07 PM   Best Answer

Hi Victor,

 

If you email the requested URL/domain to us at intent@barracuda.com, myself or another member of the analyst team can take a look at this for you.

 

Thank you,

 

Sam Smith

Security Analyst



#3 Victor Correa

Victor Correa
  • Members
  • 3 posts

Posted 26 September 2018 - 01:32 PM

Hi Sam,

Thank you so much for your reply.

I am sending the url on to you now.


Regards,
Victor Correa.



#4 Cyril Carag

Cyril Carag
  • Barracuda Team Members
  • 13 posts

Posted 26 September 2018 - 01:53 PM

Victor, the recategorization process can sometimes take 24-48 hours for it to be pushed and updated to our category definitions.  In the event you're still not seeing this fixed, I'd recommend calling into the support line and have someone check on it.  Our techs should be able to quickly check the status on it.

 

Cyril Carag

Tier 2 Support 

Web Security Gateway