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Cannot install version 4.2 or 5.01 on Windows 10 machine

spac.inf barracuda vpn windows 10 cuda sfilter

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#1 Paul Cowen

Paul Cowen
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Posted 23 October 2018 - 04:44 AM

Hi there - whenever I try and install a version of Barracuda VPN software on this machine it keeps rolling back.  It still seems to think it has traces of an older version 3.3 on there.  The registry and program files are clear of anything related to Barracuda, VPN, cuda_sfilter, phion using a combination of revo uninstaller and searching the registry... but still won't install.  

The Secure Personal Access Client still shows under Ethernet Properties but is disabled/unticked but if I try and uninstall I get an error "Could not uninstall the Secure Personal Access Client feature. Secure Personal Access Client is still required by the following feature(s) and cannot be uninstalled until those features are uninstalled: Barracuda Network Access Client 3.3 x64

 

When I try and install the client the Windows log shows the following:

 

g the inf 'C:\WINDOWS\system32\DRVSTORE\spac_1A60BAD0325D1AED1AA7576131EB94A0FCE6B96F\spac.inf'. Unable to install network component 'cuda_sfilter_4.0.2.39'
MSI (s) (80!A4) [16:47:01:944]: Closing MSIHANDLE (295) of type 790531 for thread 5284
MSI (s) (80!A4) [16:47:01:950]: Creating MSIHANDLE (296) of type 790531 for thread 5284
DIFXAPP: ERROR:  Failed to install the network driver INF C:\WINDOWS\system32\DRVSTORE\spac_1A60BAD0325D1AED1AA7576131EB94A0FCE6B96F\spac.inf. Error code 0x643
MSI (s) (80!A4) [16:47:01:958]: Closing MSIHANDLE (296) of type 790531 for thread 5284
MSI (s) (80!A4) [16:47:01:961]: Creating MSIHANDLE (297) of type 790531 for thread 5284
DIFXAPP: ERROR:  The driver installation failed. Attempting to undo system changes ... (Error code 0x643: Fatal error during installation.)
DIFXAPP: ERROR: encountered while installing driver package 'C:\Program Files\Barracuda\Network Access Client\spac\spac.inf'

Needless to say there is no C:\program Files\Barracuda folder

Anybody get any bright ideas or seen anything similar?

Thanks

Paul


#2 Tim Warr

Tim Warr
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Posted 23 October 2018 - 06:11 AM

Hi Paul, 

 

Sorry that you have been having issues. Occasionally Windows Updates can cause these issues. 

 

Please could you get in touch with our Support Team so that they can investigate what is happening and help get this cleaned up for you. Contact details on are: https://www.barracud...m/support/index

 

Cheers,

Tim



#3 Stuart Miller

Stuart Miller
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Posted 02 October 2019 - 06:41 PM

Similar issue - spent hours troubleshooting no network connectivity until I disabled this component and now it will not uninstall even though I re-installed the older client (3.6) and hotfixes and uninstalled again.