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Wizard interrupted error when attempting to install any version of VPN client


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#1 Ajainin Turner

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Posted 02 November 2018 - 05:01 PM

Hello,

 

I am trying to install the Barracuda network access client version 5.0.1 on Windows 10 Pro version 1803. The error message I get is:

 

"The wizard was interrupted before Barracuda Network Access Client could be completely installed.

 

Your system has not been modified. To complete installation at another time, please run setup again."

 

I tried:
 

1. Disabling all antivirus and firewall programs

2. Checking admin privileges for user (user is local admin)

3. Installing different versions (5.0.0, 4.3, 4.2, 3.7 all fail with same message)

4. creating a new user as local admin and installing under that account

5. Updating Windows with all updates

6. Installing from .msi file (file found in C:\users\user\appdata\local\downloaded installations and was copied to desktop before running it.)

 

Any help would be greatly appreciated. Thank you!

 

 



#2 Micha Knorpp

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Posted 05 November 2018 - 11:47 AM

Have you checked the install log file for any error messages?

My colleague once had this and figured out that the MS windows installer service was not running and obviously not successfully triggered by the VPN client setup.

manual start of the windows installer service solved the problem.


regards,
-micha-

#3 Ajainin Turner

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Posted 05 November 2018 - 11:56 AM

Thank you for the info. Do you know where the install log file is saved?

 

I will check the MS Windows installer service at my next opportunity.