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"There was a problem opening your item in Outlook" Error Message


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#1 kcolozzi@kvktech.com

kcolozzi@kvktech.com
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Posted 14 November 2018 - 04:48 PM

Hi,

I have a user who gets "There was a problem opening your item in Outlook" error message when she tries to view any emails through Barracuda.  I clicked on the suggestions for repair.    The first suggestion said to update the firmware.  I clicked on the link which opened another page.  I could not see an actual link to update the firmware on this page.  I noticed that the page said these instructions are for Barracuda 5.2 and higher and this user is using version 5.0.  I was hoping someone might have some suggestions on how to resolve this issue.

Below is some info on the user's setup:

1) Windows 7

2) Office Home and Business 2016

3) Barracuda Messenger Archivers Outlook Add-In version 5.0.57

 

Any help with this issue would be greatly appreciated.

 

Thanks,

 

Kevin



#2 Michael Manning

Michael Manning
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Posted 19 November 2018 - 11:11 AM

Is this a question about an email security gateway or a message archiver?