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Delisting request seems to have no effect, even after 2 weeks


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#1 Johannes Rohr

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Posted 18 November 2018 - 04:00 AM

Two weeks ago, our server was hijacked by spammers for some hours and sent large amounts of spam. The security hole was uncovered and fixed the same day. We have filed removal requests to Barracuda the next day, with all the info required, and yet nothing has happened, I repeated the process maybe three to four times in the meantime, But there is no reaction. The removal page recommends to register with emailreg.org, which however has closed down. What is going on there?



#2 Praveen Marirevannavar

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Posted 18 November 2018 - 05:10 AM

Johannes,

 

Thank you for contacting Barracuda Networks!

 

Could you please share us the IP/Domain which is being listed under barracuda. So that we would be able to assist on this further.



#3 Johannes Rohr

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Posted 18 November 2018 - 11:45 PM

Praveen, I have sent you a PM with the details.

 

Thanks!

 

Johannes



#4 Matthias

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Posted 19 November 2018 - 10:00 AM

Same here,

still waiting for unlisting....

@Praveen Marirevannavar can you help?

 

Many greetings

Matthias



#5 Michael Manning

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Posted 20 November 2018 - 10:10 AM

I imagine it would be much quicker if you all would reach out directly to Barracuda support at either their phone number or email address, or by maybe opening a support ticket. These forums are a user community forum that barracuda employees sort of participate in.



#6 Redis Kostalli

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Posted 20 November 2018 - 12:17 PM

I have the same issue, may I pm you the IP Praveen?