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View alternate mailbox

alternate authorized shared mailbox former employee

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#1 Eric Umoh

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Posted 03 February 2019 - 09:46 AM

I would like a way to allow replacement users the ability to view former user email with folder structure. Currently only the admin account is authorized to use the "search as another" feature and see the folders. The folder structure helps identify what they are looking for. As it is, the replacement user or manager is looking for a needle in a haystack. Also, the feature would be nice for shared mailboxes as well. They tend to have a pretty organized folder structures. 

#2 Maxwell Lazaroff

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Posted 04 February 2019 - 10:59 AM

If you set up Shared Mailboxes, then the current user should be able to see the retired user's folder structure. I know I've seen support cases for setting that up in the past, so if it doesn't work right away, call in.


Also, you can assign user whitelists on the User management tabs. This allows auditors to see mail from email addresses you specify. That might be able to get you what you need. All in all I would just cal lin to support and see what they can walk you through.


Maxwell Lazaroff

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