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Folder Sync is not syncing new folders

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#1 Sarah Schwind

Sarah Schwind
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Posted 22 March 2019 - 11:16 AM

We have a Nightly Folder Sync set up in our Cloud Archiving service. I've just noticed that when creating a new folder in Outlook however, the new folders don't appear to be syncing correctly. The report for the folder sync shows it completed successfully, but the new folders are not appearing in the Archive add-in for Outlook.


This is a problem for some of my users who rely on folder structure to search for their email. Is this expected behavior for the folder sync?

#2 Maxwell Lazaroff

Maxwell Lazaroff
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Posted 25 March 2019 - 09:45 AM

That sounds broken. Give support a call and they can check out the logs and let you know what's going on.

Maxwell Lazaroff

Barracuda Message Archiver
Technical Delivery Manager