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Connect cloud control to LDAPS

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#1 Bradley Riedell

Bradley Riedell
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Posted 15 April 2019 - 03:18 PM

I am attempting to connect Cloud control to my AD using LDAPS. I have the firewall rules configured on the ASA and in the local firewall on the server. I can connect to cloud control via port 389 (ldap) but not 636 (LDAPS). I have contact Barracuda support multiple times and no one knows what the issue could be or they string me along with a we will research and get back to you. That same tech then sends me an email the next day stating he has not heard from me and wants to know if I still need assistance. Any help would be great....I would hate to have to ask for a refund to find another vendor for this service.

#2 Maxwell Lazaroff

Maxwell Lazaroff
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Posted 16 April 2019 - 08:43 AM

Hi Bradley,


Please call back into support and ask to be escalated to Jared Harmon or Roxana Tehrani. Those are our senior support technicians. If they can't help you ask to be escalated to our Product Management and Escalations team. Then the case will get to our engineers, who I guarantee can help you.

Maxwell Lazaroff

Barracuda Message Archiver
Product Manager