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NGFW did not join CC

ngfw f18 controlcenter cc

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#1 Michal

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Posted 07 May 2019 - 06:06 AM



I have experienced a strange issue today, that is still unresolved. I have deployed via USB stick a new box (created from the par from CC). Initially the device became visible in CC, Tina tunnel was up, but the updates could not be forced, because of EPS flag. After a while, the box disappeared from the CC. Tina tunnel is still active though. All the required ip addresses are reachable from both sides, WAN ip address is reachable as well. Can I somehow force the CC join? Is there any suggestion what can I do?