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Unable to change user role to Helpdesk

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#1 Jeremy

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Posted 06 June 2019 - 02:34 AM

I follow the instructions in KB https://campus.barra... Spam Firewall/


But not work. Show below error when change one of the user role to "Helpdesk"

Error: Enter at least one valid domain managed by user.

#2 Jeremy

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Posted 06 June 2019 - 02:37 AM

Sorry. I found that I forgot to input the "manage domains". Problem solved.

But there are too few tasks that "Helpdesk" can do. Is ESG able to create other admin role with custom permission?

#3 Michelle Exner

Michelle Exner

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Posted 06 June 2019 - 05:29 PM

The only roles are helpdesk, per domain admin and basic user. 

Only the admin has full access to the system settings.


Michelle Exner
Product Lead Support Engineer
Barracuda Email Security
(408) 342-5300