Email notification / license expiration
Posted 17 July 2019 - 11:35 AM
When an email notification about expiring licenses is sent, it includes the serial number of the production expiring, but does not include MSP customer name or customer account number.
As an MSP with multiple customers as well as multiple services for each customer, it is very cumbersome to not have the customer name in the notification email as we then need to search our customers for the serial number.
Please add the customer name and (perhaps) the customer account number to all license expiration emails.
Posted 18 July 2019 - 02:59 AM Best Answer
Good Morning Daniel
There is an open feature request at this time for additional information to be provided in those notifications.
The reference for this is BNMA-21594.
Lead Support Engineer – Message Archiver