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Email notification / license expiration


Best Answer Martin Bignell, 18 July 2019 - 02:59 AM

Good Morning Daniel

There is an open feature request at this time for additional information to be provided in those notifications.
The reference for this is BNMA-21594.

 

Martin

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#1 Daniel Bendiksen

Daniel Bendiksen
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Posted 17 July 2019 - 11:35 AM

When an email notification about expiring licenses is sent, it includes the serial number of the production expiring, but does not include MSP customer name or customer account number.

 

As an MSP with multiple customers as well as multiple services for each customer, it is very cumbersome to not have the customer name in the notification email as we then need to search our customers for the serial number.

 

Please add the customer name and (perhaps) the customer account number to all license expiration emails.

 

Thank you!



#2 Martin Bignell

Martin Bignell
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Posted 18 July 2019 - 02:59 AM   Best Answer

Good Morning Daniel

There is an open feature request at this time for additional information to be provided in those notifications.
The reference for this is BNMA-21594.

 

Martin


Martin Bignell
Lead Support Engineer – Message Archiver