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dbi connect failed

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#1 fabio.scorziello@dedalus.eu

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Posted 20 September 2019 - 05:08 AM


I cannot login to console and unable to acces to management web console (all web services are not enabled). When I try to login to the console I receive this message:

DBI connect ('database=', 'root', ...) failed: cant't connect to MySQL server through socket 'var/run/mysql/mysql.sock' (2) at /home/product/code/firmware/current/lib/perl5//Barracuda/config.pm line 2868
Can't call method "prepare" on an undefined value at /home/product/code/firmware/current/lib/perl5//Barracuda/Config.pm line 484


How I can work arond the problem? 



#2 Gavin Chappell

Gavin Chappell
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Posted 20 September 2019 - 05:18 AM

Please contact Support - this is _likely_ to be a hardware failure on your appliance meaning that the database is corrupt and can no longer be loaded. In which case this would mean an RMA if you are eligible for one, and you will have to restore a configuration backup.