I'm surprised no one is really talking about this on here or maybe the thread is buried way down but a search did not pull up any results. But we recently discovered all of our customers X-Series are end of life, end of support and yet Barracuda distributors continued to quote and sell right up to the end of 2018. Any of those customers that only got 1 year of maintenance and support have to buy a new device. At least that is what our re-seller sales rep is telling us. I think he is just trying to sell more F-Series devices sooner than required.
I chatted with support and asked them if my clients that still have time left on their 4 years of IR and EU would stop working on December 1, 2019 and they told me the devices would not stop outgoing traffic but incoming services would stop working.
this is very concerning and somewhat unethical. I have customers that still have 2 and 3 years left on a 4 year subscription to IR and EU and our sales rep is tell us we have to replace those devices now "or else."
The Campus EOL/EOS page says any device with a subscription will continue to be supported until the subscriptions expire.
Can someone at Barracuda please chime in on this and tell me what is really going to happen to my clients X-100 and X-300 devices? Are they going to stop working before the end of the EU and IR subscriptions? Will we lose the value we already have in those devices? Our rep simply wants to offer us a flat discount on new devices but that is just wrong. Our clients have thousands tied up in devices that are less than a year old.