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Problem in generating let's encrypt in WAF

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#1 adam sword195

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Posted 13 October 2019 - 10:32 AM

I just upgrade waf version to and try to generate certificate by let's encrypt.

I followed all steps in barracuda campus:


but there was message appeared ( Certificate from Lets Encrypt.)

then after few minutes nothing appeared in task manager whether in running tasks or task error and certificate did not created too.

what may be the problem is?


thank you in advance

#2 Aravindan Anandan

Aravindan Anandan
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Posted 14 October 2019 - 12:43 AM

Please get in touch with wafsupport_team@barracuda.com with the serial number for the unit on which you are trying this. In some older units, there is a lets encrypt patch that needs to be applied before which the feature will not function. Support can verify if the patch is present in your unit and advise accordingly.

#3 adam sword195

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Posted 14 October 2019 - 04:32 AM

Thank you for reply.


It is a virtual waf I recently downloaded it and deployed on ESXi. The firmware released in 22/8/2019 and I checked Firmware Patches and there weren't patches available or released needed until this moment.