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ATP Scan Inconclusive


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#1 Christophe Gilles

Christophe Gilles
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Posted 13 November 2019 - 09:25 AM

Dear Barracuda community and teams,

 

Since some days, we have some mail (always from the same mail address) which are in quarantined with the message : "ATP Scan Inconclusive".

 

I need to open then, click on "View ATP Report" and manualy release the mail...

 

This, even if I added the mail address to whitelist...

Is there any possibility to always allow mails from a specific mail even when ATP Scan is inconclusive ?

 

Chris.
 

 

 



#2 Michelle Exner

Michelle Exner

    BSF / BESS Moderator

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Posted 14 November 2019 - 06:10 PM

In ESS/CPL in the ATP Setting tab there are areas where you can exempt senders, domains and IP addresses from ATP scanning.

Hope that helps.

Sincerely,


Michelle Exner
Product Lead Support Engineer
Barracuda Email Security
(408) 342-5300