we had to replace our ESG 300 due to hardware failure. We configured the replacement box with all the necessary to connect to the Cloud Control ad tried to restore the backup files created by the dead unit, backup stored in the cloud. In the Cloud Control we can see the backup files (with the option See All Backups) and we can initiate the restore process clicking the Restore Backup link.
We can see the Prepare Backup task running in the task manager. The task stops with the error: Error transferring backup file. Could not download file.
Connection to internet works as we can download energize updates and new firmware. This is not a firewall issue (as suggested by support service representative).
Both new and old box have the same firmware version (I updated the firmware to the version of the backup files we want to have restored).
We immediately opened a support ticket but after more than 24 ours no-one from barracuda have a clue. I asked for having the backup files emailed (in order to upload from local) and I was answered: tomorrow morning!
Does anyone had a similar issue?