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Our IP Blocked and Requests Go Unanswered

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#1 Josen Ruiseco

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Posted 27 March 2020 - 07:15 AM

I have an IP that has been blocked by previous owners. I am trying to get it unblocked. 
Barracuda is the only block for this IP and it is affecting email deliverability.
Accounts on this IP are being monitored with real-time antivirus and real-time malware. There is also a robust firewall in place that is monitoring traffic. 
I and my server vendor have requested removal here many times already with no response: http://www.barracudacentral.org/rbl/removal-request
Can someone at Barracuda please remove this IP from the block list?
Thanks so much and please be safe all!
Josen Ruiseco

#2 Vinita Gupta

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Posted 27 March 2020 - 07:23 AM

Hi Josen,


Thank you for contacting Barracuda Networks. Kindly contact our support team ( mailto:support@barracuda.com or mailto:indiasupport@barracuda.com) to clear this IP from our block-list.



Vinita Gupta

Content Analyst

#3 Josen Ruiseco

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Posted 28 March 2020 - 11:08 AM

Thank you for your reply, Vinita.


I emailed them and they quickly opened up a ticket for me to track the case with. 


Your effort is very much appreciated.